Everything you need to know before you book.
These policies keep every session safe, predictable, and joyful for participants, families, and communities. Please review before confirming your booking.
Weekend Operating Hours
Retro Active operates Saturday and Sunday, 9:00 AM – 4:00 PM. Weekend-only scheduling lets communities and families fill the gap left by weekday programming.
Weekday Waitlist
Weekday programming is currently by waitlist only. Priority is given to standing weekend clients.
Join the weekday waitlist →Travel Fee Policy
Travel within Hamilton County is included. Locations outside Hamilton County are subject to the mileage-based fees listed in our Travel Policy: up to 20 miles $25, 21–40 miles $40, 41–60 miles $60, and more than 60 miles by custom quote. The exact amount is disclosed and confirmed before your booking is finalized — no surprise charges.
See travel details →Cancellation & Rescheduling
Cancellation and rescheduling terms are governed by Retro Active's current Cancellation Policy. Please review the complete Cancellation Policy before booking.
Full cancellation policy →Payment
Community programs may be paid online at the time of booking or by invoice. Community invoices are due within 30 calendar days unless otherwise stated in writing. Beginning the calendar day after payment is due, a $5 late fee will be added for each calendar day the balance remains unpaid. Total accumulated late fees will not exceed $450 or the maximum amount permitted by applicable law, whichever is lower. Retro Active LLC may pause future programs and bookings until the complete balance, including applicable late fees, is paid. Private in-home visits are paid at the time of booking.
Late Arrival
Sessions begin at the scheduled time. Late arrivals shorten the session but the full rate still applies. Please text or call as soon as you know you'll be delayed.
Weather-Related Cancellations
In severe weather, Retro Active may cancel or reschedule for the safety of participants and staff. Affected sessions are rescheduled at no additional cost.
Safety Expectations
Participants should wear comfortable clothing and closed-toe shoes. Water should be available. Any medical restrictions or recent changes should be shared before the session. Retro Active instructors are not medical providers.
Participant Responsibilities
For private in-home visits, participation is voluntary. Participants should stop any activity that causes pain, dizziness, or discomfort and notify the instructor. Participant or family clients complete their assigned waiver securely in the Client Portal. Community residents are not required to submit a participant waiver to Retro Active.
Open the Client Portal →Ready to book?
Participant and family clients complete required documents securely through the Client Portal.