Terms of Service
These terms apply to all bookings and services provided by Retro Active.
Bookings
All appointments are booked through our online calendar or by direct arrangement with Retro Active. Requested times are confirmed in writing.
Payments
Private in-home visits are paid at the time of booking. Community invoices are due within 30 calendar days unless otherwise stated in writing. Beginning the calendar day after payment is due, a $5 late fee will be added for each calendar day the balance remains unpaid. Total accumulated late fees will not exceed $450 or the maximum amount permitted by applicable law, whichever is lower. Retro Active LLC may pause future programs and bookings until the complete balance, including applicable late fees, is paid.
Travel Fees
Travel within Hamilton County is included. Locations outside Hamilton County are subject to the mileage-based fees listed in our Travel Policy: up to 20 miles outside Hamilton County $25, 21–40 miles $40, 41–60 miles $60, and more than 60 miles by custom quote. All travel fees are approved before the appointment is confirmed.
Travel Policy →Weather
Retro Active reserves the right to postpone services when travel conditions are unsafe. Weather-related cancellations may be rescheduled without penalty.
Late Arrivals
Sessions begin at the scheduled time. Late arrivals will still end at the originally scheduled end time.
Client Responsibilities
Clients agree to provide accurate participant information, a safe space for programming, and prompt communication about changes.
Photography & Video
Retro Active will only photograph or record a participant when the participant or their authorized representative has provided affirmative media consent. Declining media consent will not affect the participant's ability to receive services. Media consent is recorded through the participant waiver’s Yes or No selection, and it may be withdrawn at any time by letting us know. We never share names, health information, or identifying details.
Refunds
Fees for services rendered are non-refundable.
Cancellations & Rescheduling
Cancellation and rescheduling terms are governed by Retro Active's current Cancellation Policy. Please review the complete Cancellation Policy before booking.
Cancellation Policy →Liability
Participants take part voluntarily. Retro Active instructors are not medical providers. By booking, clients agree to release Retro Active from liability except where prohibited by law.